Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, contact cedarandco@proton.me with your order number. If your return is accepted, we will send return instructions and the returns address. Items sent back without requesting a return first will not be accepted.

Customers are responsible for return shipping and any customs costs for change-of-mind returns or exchanges.

Eligibility

Products must be returned unworn, unwashed, in original condition, with tags attached. Signs of use, wear, or damage may result in rejection.

Return Shipping & Restocking

Approved returns ship to our returns warehouse. Customers are responsible for return shipping, choosing a tracked carrier that supports customs clearance, and any duties or fees.

A 15% restocking fee applies to approved change-of-mind returns, refused deliveries, and unclaimed parcels returned to us. The fee may be waived for damaged or defective items (case-by-case).

Order Cancellations

Orders may be cancelled within 15 minutes of purchase. Once processing has begun, cancellation is not guaranteed.

Refunds

After we receive and inspect your return (typically 2–4 business days), we issue a refund to the original payment method. Banks may take a further 3–5 business days to post it. Original outbound shipping is non-refundable unless the item is faulty, damaged, or incorrect.

This policy does not affect your statutory rights.

Contact: cedarandco@proton.me
Cedar & Co — LINK 665 BUSINESS CENTRE, Rossendale, England BB4 5HU, United Kingdom